We’re looking for a pet groomer to join our passionate team at Cessna Lifeline Veterinary Hospital Grooming Salon. This is a great opportunity for someone who’s an animal lover and ready for the ins and outs of grooming. The ideal candidate is hardworking, customer service–oriented, and patient with both pets and people.

We offer a fun and friendly work environment with plenty of opportunities to learn and grow. There’s no better place to launch an exciting, fulfilling career in grooming. If you’re passionate about animal care and love working with pets, we want to hear from you!

No: of vacancies: Three (3)

Objectives

• Deliver outstanding customer service to pet owners by executing style requests, communicating clearly and honestly, and bringing a positive attitude to work each day

• Provide exemplary cosmetic care for pets, being gentle and patient with anxious and difficult animals

• Protect the best interests of our customers and their pets, notifying owners of any concerns, including skin abnormalities, ear infections, ticks, and fleas

• Help our organization continue to grow by forming fruitful relationships with customers that result in repeat visits

Responsibilities

• Clean and freshen pet hair by washing, shampooing, and conditioning it

• Shave, trim, and style pet hair according to the owner’s preferences

• Maintain overall pet hygiene by clipping nails, brushing teeth, and cleaning ears

• Maintain a clean workstation by sanitizing and sweeping before the arrival of every client and at the end of every workday

• Advise owners on at-home care tips and best practices for their pets

Essential Qualification

• Professional certification/ Certificate in Grooming

• Experience in pet grooming

• Experience in customer service

• Experience with animals in a professional capacity

Desirable Qualification

• Demonstrated passion for animals

• Sound understanding of animal behaviour

• Ability to work comfortably with animals, including anxious ones

• Ability to stand for at least two hours and to lift heavy pets

• Willingness to learn new skills and techniques

• Well-developed verbal communication skills

• Computer literacy

• Excellent attention to detail

• Exceptional customer service skills

Pet Groomer Responsibilities

• Clean, cut, trim, shampoo, and rinse pets, including bathing and handling dogs, cats & exotic pets

• Dematting and detangling hair as required

• Bathing, conditioning, and drying pets

• Trimming pets’ nails, brushing their teeth, and cleaning their ears

• Anal sac emptying & cleaning

• Grooming and styling pets according to pet owners’ instructions or standard grooming styles

• Accommodating special requests that pet owners may have

• Identifying health issues in pets, such as ear infections, skin conditions, or tooth decay, and informing pet owners of these observations

• Ensuring that all pets are safe during the grooming process

• Keep all grooming tools properly stored, clean and dry, sanitized, and ready for use

• Routine cleaning of work bench tops and areas

• Assist/ Recommending suitable grooming products to pet owners

• Maintaining compliance at all areas of work

• Perform other duties as assigned by the Management

We are seeking new pet grooming assistants to join our Grooming Salon team to support our grooming stylists in providing quality pet grooming services to our existing pets and clients.

You will be responsible for providing high quality customer service and undertaking basic groom tasks, including bathing, drying, nail clipping, ear cleaning, brushing, combing, de-sheds and hygiene clips across a wide variety of breeds.!

Our grooming salon is open Monday – Sunday from 8am to 8pm.

No: of vacancies: Three (3)

Salary: Not a constraint for the right candidate

About you

• You have demonstrated workplace experience in animal handling

• Dog grooming or assistant dog grooming experience will be highly regarded

• Excellent interpersonal and customer service skills

• Proven confidence and capabilities in handling a variety of dogs

• Willing to learn – with a passion for all breeds great and small

• Ability to work in a fast-paced team environment

Essential Qualification

• Previous experience in grooming

• Minimum one year experience in animal handling

• Basic computer skills

Benefits

• Competitive salary commensurate with experience

• Opportunities for professional development and continuing education

• A supportive and collaborative work environment with a dedicated team of veterinary professionals

Job Summary:

Veterinary Practice Coordinators conduct a variety of administrative functions relevant to the operation of a hospital/ clinic including receiving phone calls, making appointments, accounts receivable and general customer service.

Core Values:

Compassionate Guidance- We are all passionate about animals and especially our patients. We always take the time to guide our clients to what is best for their entire family with focus on their pet. We provide a ‘Fear Free environment’ for our patients to reduce fear, anxiety, and stress.

Positive workplace - Our existence is predicated on the growth of organization s and we strive for excellence in all areas.

Collaborative Communication- We work as a team, communicate as one, and convey the important messages to the pet parents/ staff and community.

Vacancies: Five

Salary: As per the Industry standards (not a constraint to the right candidate)

Minimum Qualifications:

Knowledge of:

1) General office practices including computer systems

2) Proper phone etiquette and appropriate ways to handle a variety of phone calls

3) Knowledge on the patient management software

4) General computer skills including word processing and on-line services

5) How a veterinary hospital is run (generally) and what types of procedures are performed there

6) Problem solving and cognitive thinking

7) Communication

Ability to:

1) Perform clerical work with speed and accuracy.

2) Use of emails, copier, scanner, multiple line phone etc.

3) Ability to type with speed and accuracy.

4) Proper record keeping (online & offline)

5) Collect funds in a tactful and efficient manner from credit clients

6) Greet clients cheerfully and recognize the responsibility involved in responding to client questions. Provides excellent customer service to all clients.

7) Maintain a neat and professional appearance.

8) Understand and carry out oral and written instructions.

9) Works well as a team and cooperates with others.

Education:

Minimum degree is required. Any relevant past experience with Veterinary sector will be a plus point

Experience:

At least two years of recent experience in general office work in a coordinator/ Manager role. Prefer recent experience at a veterinary hospital.

Personal Requirements:

1) Genuinely enjoys working with people and animals.

2) Can work in a busy and noisy environment.

3) Will be seated for an extended period of time.

4) May be exposed to unpleasant odours, noises, and animal excrement.

Department: Front Desk, Information & Solution Centre

No: of vacancies: Three (3)

Salary: 3,00,000/- to 6,00,000/- per annum as CTC

Responsibilities for Customer Service Associate

• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email

• Maintain an updated knowledge of the organization's products, services, and customer service policies

• Document customer interactions when necessary, compiling documents and forwarding information to interested parties

• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

• Recommend new products or services or plans or make suggestions for improvements by identifying relevant features and benefits

• Assist clients by answering any questions they may have

• Participate in training opportunities provided by the organization or by outside entities

• Establish and maintain good rapport with customers by using positive language and anticipating their needs

Essential Qualifications for Customer Service Associate

• 2+ years of previous customer service experience a plus

• Friendly and welcoming manner with clients and other members of the customer service team

• Extensive knowledge of the company's policies, procedures, goods and services

• Familiarity with customer-relationship management (CRM) software programs

• Ability to explain complex concepts in a clear, simple manner to customers

• Strong command of written and verbal English

• Excellent organizational and multitasking skills

• Ability to maintain a calm and polite manner in stressful situations

• Willingness to cooperate with customers and management to resolve any issues that may arise

• Work under pressure

• Ability to achieve the target set for the day & month

Desirable Qualifications for Customer Service Associate

• Empathy

• Communication 

• Adaptability 

• Efficiency 

• Relationship building 

• Problem-solving 

• Digital literacy

Department: Front Desk, Information & Solution Centre

No: of vacancies: Three (3)

Salary: 3,00,000/- to 6,00,000/- per annum as CTC

Responsibilities for Customer Service Associate

• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email

• Maintain an updated knowledge of the organization's products, services, and customer service policies

• Document customer interactions when necessary, compiling documents and forwarding information to interested parties

• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

• Recommend new products or services or plans or make suggestions for improvements by identifying relevant features and benefits

• Assist clients by answering any questions they may have

• Participate in training opportunities provided by the organization or by outside entities

• Establish and maintain good rapport with customers by using positive language and anticipating their needs

Essential Qualifications for Customer Service Associate

• 2+ years of previous customer service experience a plus

• Friendly and welcoming manner with clients and other members of the customer service team

• Extensive knowledge of the company's policies, procedures, goods and services

• Familiarity with customer-relationship management (CRM) software programs

• Ability to explain complex concepts in a clear, simple manner to customers

• Strong command of written and verbal English

• Excellent organizational and multitasking skills

• Ability to maintain a calm and polite manner in stressful situations

• Willingness to cooperate with customers and management to resolve any issues that may arise

• Work under pressure

• Ability to achieve the target set for the day & month

Desirable Qualifications for Customer Service Associate

• Empathy

• Communication 

• Adaptability 

• Efficiency 

• Relationship building 

• Problem-solving 

• Digital literacy

Essential qualification

MVSc Degree in Veterinary Pathology

Desirable qualification

1. Minimum two years of experience after finishing the Master’s Degree
2. Experience in Molecular biology techniques (DNA extraction, Primer design, PCR etc.) carries additional weightage

Job Scope

Provide on-site support to the Clinical Diagnostic Laboratory

Key Responsibilities

• Oversee preparation of samples/specimen/ tissues for testing  
• Complete testing of blood and tissue samples
• Conduct Serum /plasma Biochemistry analysis and interpretation of results
• Cytology study and preparation of reports
• Histopathological evaluation of specimens and preparing reports
• Prepare diagnostic reports, consult with other specialists as needed, and discuss results with referring veterinarians
• Responsible for validation of methods or technique for lab process
• Conduct gross pathological examination for acute to chronic cases
• Determine animal’s cause of death and diagnosis
• Participate in staff meetings
• Adherence to the regulatory & the compliance standards
• Interdepartmental collaboration to provide a seamless patient care
• Collaborating with the International labs on sample sending and processing
• Developing strong business strategies and working with B2B’s
• Assisting the other Cessna branches/external agencies with the coordination of samples, processing and releasing reports on time
• Assisting with the daily QC calibration, stock maintenance and reporting the down time of machines
• Willingness to engage in professional development programs, attend conferences, seminars, and workshops to expand the knowledge

Behavioural and soft skills

• Effective communication skills, both oral and written
• Multitasking and should be able to work in a diversified environment
• Excellent attention to detail
• Adaptability and flexibility
• Technical know-how and dealing with advanced lab machineries and equipment

Are you a Veterinary Ophthalmologist looking for a new challenge? Do you want to work with a team of experienced clinicians who share your passion for animal health? If so, you might be the perfect fit for our Cessna Lifeline Veterinary Hospital.

We are seeking a full-time Veterinary Ophthalmologist to join our organization and provide high-quality care to our patients and clients and you will have the opportunity to use state-of-the-art equipment and facilities. You will also enjoy a supportive and friendly work environment that values your skills and expertise.

Essential qualifications:

• Masters in Veterinary Surgery & Radiology or Masters in Veterinary Clinical Medicine

• Minimum two years of experience in the Veterinary ophthalmology area

• Performed ophthalmic surgeries independently

Desirable qualifications:

• Driven by a desire to make positive impacts on the lives of people and their pets every single day at work

• A leader who values and empowers our dedicated team

• Able to handle multiple tasks efficiently and effectively on a busy day

• A collaborative and supportive colleague who offers constructive feedback and guidance to fellow staff when appropriate.

Salary: Not a constraint for the right candidate.

If this sounds like a good fit for you, please apply today via our career page or email your CV and cover letter to [email protected] and [email protected]. If you have any questions, please have a private call with our HR on + 91 8971279738.

We would love to meet you and discuss this opportunity further!

Department: All Departments

Department: Sales & Customer Growth

Are you a driven, empathetic leader who knows how to convert conversations into growth? Join Cessna Lifeline as a Sales Manager and help shape the future of integrated pet wellness in India.

What You'll Do:

• Own and drive sales performance across verticals: grooming, boarding, swimming, wellness packages, and retail

• Lead the sales funnel from inquiry to conversion — online, walk-ins, referrals, and events

• Identify, pitch, and close customized service packages for pet parents based on lifestyle, breed, and health needs

• Drive upselling of services like hydrotherapy, grooming add-ons, and diagnostics

• Train and guide front desk & CSA teams on consultative selling and service positioning

• Track key KPIs: conversion rates, bundle sales, rebookings, client LTV

• Collaborate with marketing on lead generation, campaigns, and customer insights

• Maintain detailed records in CRM and support post-sale engagement

What We're Looking For:

• 3–6 years of B2C sales experience, preferably in healthcare, wellness, hospitality, or pet care

• Strong communication and consultative sales skills

• Hands-on with CRM tools and Excel; data-savvy with a bias for action

• Proven track record of meeting and exceeding revenue targets

• Empathy-driven approach: understands customer emotion and decision psychology

• Team player with leadership potential — can coach others and align teams to targets

Bonus Points For:

• Have worked in a service-led or high-trust selling environment (clinics, wellness, fitness)

• Are a pet parent or animal lover who genuinely understands the customer mindset

Why Join Us?

At Cessna Lifeline, we believe in relationships over transactions. You'll be part of a passionate, mission-driven team that's reshaping the way pet care is delivered in India.

• Work with a passionate team that is high on ownership and integrity

• Grow in a fast-scaling, innovation-led environment

• Drive meaningful conversations — not just numbers

• You'll thrive in an environment that values empathy, service excellence, and innovation.

When you join Cessna Lifeline, you’re joining a movement that puts pets — and people — first.

Apply now or tag someone who'd love this role!

To apply, send your resume to [email protected] or apply via LinkedIn.

Department: Sales & Front Desk & Information & Solution Centre

Do you love engaging with people and have a passion for pets? Join our vibrant, pet-friendly environment as a Customer Service Associate (CSA) where every day is about delighting pet parents with care, clarity, and empathy.

What You’ll Do:

• Be the first and most important point of contact for pet parents — in-person, over the phone, WhatsApp, or email.

• Provide accurate information on our wellness services, grooming, swimming, boarding, pharmacy, and more.

• Assist with appointment bookings, check-ins/check-outs, service flow, and client satisfaction.

• Maintain proper documentation of queries, feedback, and service notes.

• Recommend plans, packages, and products that best suit each pet’s lifestyle.

• Collaborate with internal teams to ensure seamless service delivery.

• Build long-term relationships with clients through warmth, trust, and clear communication.

What We’re Looking For:

• 2+ years of customer-facing or front desk experience (hospitality, healthcare, or pet care preferred)

• Excellent spoken and written English communication

• Warm, approachable personality with genuine empathy

• Comfortable working in a fast-paced, multitasking environment

• Strong organizational and tech skills (CRM, email, booking systems)

• Willingness to work weekends/holidays on a rotational basis

Bonus Points For:

• Fluency in regional languages (Kannada, Tamil, Hindi)

• Prior experience handling customer escalations or upselling

• A love for pets and understanding of pet parent behavior

Why Join Us?

As one of India's leading integrated pet care networks, we’re redefining how veterinary care, grooming, boarding, wellness, and recreation come together. You'll be part of a compassionate, growth-driven culture where:

• Every day is centered around making a real difference in the lives of pets and pet parents.

• You work alongside expert vets, behaviorists, groomers, and customer service teams who genuinely care.

• Training, upskilling, and career development are a priority — not an afterthought.

• You'll thrive in an environment that values empathy, service excellence, and innovation.

When you join Cessna Lifeline, you’re joining a movement that puts pets — and people — first.

Apply now or tag someone who’d love this role!

To apply, send your resume to [email protected] or apply via LinkedIn.

Department: Sales & Information & Solution Centre / Client Experience

Do you believe great service is at the heart of a great brand? At Cessna Lifeline, we’re looking for a Customer Support Manager to lead our client service operations and elevate the experience of thousands of pet parents across our network of veterinary hospitals and pet retreats.

About Us

Cessna Lifeline is India’s most trusted veterinary and pet wellness network. With state-of-the-art veterinary hospitals and the innovative Cessna Pet Retreat, we provide a full spectrum of care — from preventive health and diagnostics to grooming, boarding, swimming, and behavioral wellness.

We believe that every pet is family — and their families deserve empathy, clarity, and care in every interaction.

What You’ll Do:

• Oversee day-to-day support operations across phone, chat, WhatsApp, and email
• Lead, coach, and mentor the customer support team to meet service and empathy standards
• Track and analyze support KPIs — response times, resolutions, satisfaction scores, rebookings, etc.
• Identify and report customer trends to improve service flows, client education, and engagement
• Handle escalations and ensure high-quality resolution with empathy and professionalism
• Optimize internal SOPs, scripts, knowledge base, and communication templates
• Collaborate cross-functionally with operations, sales, and marketing to enhance customer journeys
• Prepare regular performance summaries for leadership

What We’re Looking For:

• 3–5 years in customer service, with 2+ years in a team leadership or manager role
• Experience with CRM/call center platforms and support systems
• Excellent verbal and written communication in English
• Strong problem-solving, de-escalation, and client management skills
• Hands-on, process-driven, and data-oriented mindset
• Ability to train and develop a support team in a high-volume, service-first environment
• Passion for delivering a seamless, compassionate experience to every client

Bonus Points If You:

• Have worked in pet care, healthcare, hospitality, or wellness services
• Are a pet parent or someone who deeply understands customer emotions in care-based industries
• Have experience in support automation, knowledge management, or process improvement

Why Join Us?

At Cessna Lifeline, you’re not just managing support — you’re shaping how pet parents feel about care. Our team is warm, mission-driven, and growing fast. We offer a collaborative, pet-friendly work culture, opportunities to build high-impact systems and teams & direct influence on customer retention and brand trust.

Apply now or refer someone who’d thrive in this role.

Send your resume to [email protected] or apply here on LinkedIn.

Application Questions:

1. How many years of experience do you have as a Customer Support Manager?
2. Do you have customer service experience?
3. How many years of people management experience do you have?
4. How much notice are you required to give your current employer?